Our showerheads and faucets are primarily made from high-quality brass and stainless steel, ensuring durability and resistance to corrosion.

Our product flow rates vary depending on their usage: general showerheads have a flow rate of 2.5 gallons per minute (GPM), basin faucets are at 1.2 GPM, bathtub showers also have a flow rate of 2.5 GPM, and kitchen faucets operate at 1.8 GPM.

All our shower systems are suitable for new or remodeled bathrooms. Installation requires tile/fixture removal and re-piping, so we recommend consulting your plumber before purchase. Most accessory products can be self-installed.

Yes, our products come with all essential mounting hardware and instructions. Please ensure to check the package contents upon receipt.

Yes, we offer a lifetime limited warranty on all our showerheads and faucets. We warrant our products to be free from defects in manufacturing, materials, and workmanship within the warranty period. We do not warranty damage that occurs from inappropriate use. Warranty is valid from the date of purchase to the original purchaser (consumer) only

If you have any further questions or need additional support, please feel free to contact us at info@grandjoyfaucet.com or call our customer support team at 1-888-969-6880.

Thermostatic Valve:

Principle: Utilizes a temperature sensor to monitor the outlet water temperature and automatically adjusts the proportion of hot and cold water to maintain a consistent preset temperature. Function: Provides precise temperature control, ensuring stable water temperature even with pressure fluctuations. Simply set your ideal temperature once, and it will consistently maintain that setting until you choose to change it.

Pressure Balance Valve:

Principle: Uses a sliding mechanism or piston to balance the pressure difference between hot and cold water, preventing sudden temperature changes due to pressure variations. Function: Prevents abrupt temperature shifts when water pressure is unstable but does not provide precise temperature control.

Both valves offer scald protection, but a thermostatic valve provides more precise temperature control, making it superior for preventing scalding, especially in households with young children or elderly individuals

Yes! Our sofas are available in multiple widths and several fabric colors to match your interior style. Please check the product page for available options before purchasing.

Most GRANDJOY loveseats can support between 500–550 lbs, depending on the model.

Our cushions are filled with high-resilience foam, providing long-lasting comfort and firm support. The sofa covers are made from breathable and skin-friendly linen fabric, which is removable and machine-washable for easy cleaning and maintenance.

Yes! All loveseat models feature zippered, removable covers that can be easily taken off and washed in the washing machine on a gentle cycle.

Yes. The loveseat is ergonomically designed with lumbar, hip, and leg support zones that effectively relieve pressure and offer comfortable support during long sitting periods.

Yes. The GRANDJOY 70” model includes a built-in USB charging port compatible with most smartphones and tablets, allowing you to conveniently charge your devices while relaxing.

Currently, only our modular sofa series is designed for flexible expansion. Loveseats are fixed in size but can be paired with GRANDJOY modular units to create customized layouts.

Yes. Most loveseats are packed and shipped in a single box for convenience. Larger modular sofas may be delivered in multiple boxes to ensure safe transport.

For daily care, gently vacuum the surface to remove dust. For deep cleaning, remove the covers and machine wash them on a gentle cycle. Avoid using harsh detergents or bleach to preserve fabric quality.

Yes, but it's very simple. All sofas come with clearly labeled parts and a detailed instruction manual. No special tools are needed, and most customers can complete the assembly within 20–30 minutes.

Our sofa fabric is specially treated to resist pilling and fading. Even with daily use, it maintains its good condition. With proper care, your sofa will stay looking new and last longer.

Thank you for your interest! At the moment, we do not provide furniture customization or assembly services. However, we have noted your request and will consider adding these options in the future.

Regarding installation, every GRANDJOY product includes a detailed installation manual, and some items also come with product demonstration or installation videos for additional guidance.

If any part of your order is missing, damaged, incorrect, or different from what you expected, please don't worry — we're here to help. You can contact us at info@grandjoyfaucet.com or call +1 (888) 969-6880.

Our team will respond as soon as possible and provide an appropriate solution to ensure your shopping experience with GRANDJOY is smooth and worry-free.

At GRANDJOY, we currently accept PayPal and major credit cards to ensure your payment process is smooth, secure, and convenient.

We're also working on expanding our payment options and will introduce more trusted and officially certified methods in the near future.

How to Change Your Order

To ensure a smooth experience, if your order has not yet been shipped from our warehouse, we can help you make the necessary adjustments.

To avoid any inconvenience or potential issues, we recommend reviewing your order carefully before completing payment.

For any assistance, please email us at info@grandjoyfaucet.com.

How to Cancel Your Order

If your order has not yet been shipped, please contact us and we’ll be happy to assist you with cancellation.

If your order is already in transit, we cannot guarantee cancellation, but we’ll do our best to accommodate your request.

For help with cancellations, please reach out to us at info@grandjoyfaucet.com.

Yes, they can. Please note that only two discount codes can be applied per purchase.

You're welcome to use any remaining discount codes on your next order.

To explore the latest promotions and special offers from GRANDJOY, simply check out the Promotions section on our homepage for the most up-to-date deals.

You can also view all available discount codes, spend-and-save offers, and special deals right in your shopping cart — so you never miss a great deal.

If you're having trouble applying or redeeming your coupon or discount code, here are some common reasons and solutions:

Check the validity period: Ensure your discount code is still active and hasn't expired.

Review usage conditions: Some codes may apply only to registered or subscribed customers.

Verify code entry: Double-check that you've entered the code correctly, without typos or extra spaces.

Check combination rules: Multiple discount codes may not be combined in one order.

Confirm product eligibility: The code may not apply to certain items in your cart.

If these steps don't resolve the issue, please contact us at info@grandjoyfaucet.com, and our team will be glad to assist you.

During the checkout process, you’ll see a Discount Code field.

Simply enter your discount code and click Apply — the discount will be automatically deducted from your order total.

In addition, some discounts may be applied automatically at checkout without the need for a code.

You can review these automatic discounts directly in your shopping cart before completing your purchase.

We recommend reviewing your order and available discounts carefully before completing your purchase to ensure you're using the best available offer.

If you realize after placing your order that you forgot to use a discount code—or didn't apply the best one—please contact the GRANDJOY Customer Service Team via email info@grandjoyfaucet.com for assistance and possible solutions.

Please note that if the issue did not occur due to an error on GRANDJOY's side, we cannot guarantee that your request will be approved.

We usually ship all orders within 1–2 business days after receiving confirmed payment.

Orders are usually processed and shipped within 1-2 business days. For in-stock items, delivery can be expected within 3-5 days. Unfortunately, delivery times for pre-order items cannot be determined with certainty and typically ship within 2-4 weeks, thank you for your understanding.

If this happens, please contact our customer support team at info@grandjoyfaucet.com or call +1 (888) 969-6880 for assistance. We'll help check the status of your shipment and resolve the issue.

GRANDJOY primarily works with FedEx to provide fast and reliable delivery.

For U.S. customers: All orders qualify for free shipping.

For customers from other regions: Free shipping is available for orders over $499 USD.

We're very sorry for the delay. Please contact us at info@grandjoyfaucet.com or call +1 (888) 969-6880, and we'll promptly look into the reason for the delay and offer a solution.

Once your order has shipped, you'll receive a Shipping Confirmation Email containing your carrier details and tracking number.

You can use this tracking number on the carrier's official website to check delivery progress in real time.

Dispatch and Delivery Policy Details

You may initiate a return within 30 days of receiving your order if you're not satisfied with the product quality.

Items must be unused, in original condition, and returned in their original packaging.

Before returning, please take product photos and contact the GRANDJOY Customer Service Team for confirmation.

Return shipping costs are not covered by GRANDJOY, and no refunds will be issued for return shipping fees.

Follow our official return procedure, and provide the tracking number once the return is shipped.

After we receive and inspect the item, you’ll be notified by email of approval or rejection for refund eligibility.This is your heading text.

For exchanges: please email us with your order number and photos/videos for faster assistance.

We cannot replace items damaged by misuse, accidents, or improper operation.

We do offer exchanges for:

Products damaged during shipping, or

Missing accessories in your package.

If the current price is lower than your purchase price, no refunds or price adjustments will be provided.

If it's higher, your original price remains valid.

If a product is discontinued or out of stock within the 12‑month warranty period, we'll offer a replacement of similar value, size, type, or color.

Once we receive and inspect your return, we’ll email you about your refund status.

If approved, the refund will be issued within 1–7 business days to your original payment method

(processing times depend on your bank/payment provider).

If you haven't received your refund yet:

Check your bank account again.

Contact your credit card company; processing times may vary.

Reach out to your bank for possible delays.

If you've done all of the above and still have't received it, please email info@grandjoyfaucet.com.

If you fail to arrange receipt of your international shipment and the carrier destroys the package, no refund or reimbursement will be provided.

Regular light cleaning helps maintain your faucet's appearance and performance.

Wipe the surface with a soft cloth once a week to remove water spots and dust.

If your area has hard water, more frequent cleaning helps reduce mineral buildup.

Use a soft, non‑abrasive cloth dampened with warm water or a mild detergent.

Avoid acidic, alcohol‑based, or abrasive cleaners that could affect the finish durability.

After cleaning, dry the surface completely with a soft towel to avoid residual water marks.

A light final wipe with clean water can restore a smooth, glossy appearance.

You can safely use a diluted vinegar solution (1 part vinegar, 1 part water) for limescale removal.

However, do not soak metal parts for long periods — rinse well and dry afterward.

For chrome, brushed gold, or matte black finishes, use gentle wiping only.

For stains, use a mild soap solution with warm water and buff gently with a dry cloth.

A routine of light cleaning and prompt drying helps fixtures stay beautiful.

Frequent care will not damage the surface — in fact, it extends longevity.