Warranty Policy

Warranty Period

What Is Covered

During the applicable warranty period, Grandjoy® warrants its products against defects in materials and workmanship under normal residential use, including:

Faucets & Shower Systems

• Leak- and drip-free operation — Grandjoy® warrants the product will be leak-free and drip-free under normal use. If a leak or drip develops, we will provide the necessary replacement parts — including cartridges and seals — at no charge to restore the product to proper working condition.
• Defects in materials & workmanship — defects in the product body (valve body, spout, handle, etc.) arising from manufacturing or material faults during normal residential use.
• Finish defects — natural peeling, blistering, or discoloration of the surface finish caused by manufacturing defects, not by improper cleaning or misuse. See "What Is Not Covered" for what voids finish coverage.

Bath Accessories (5-Year Coverage)

• Defects in materials or workmanship under normal residential use.
• Surface finish peeling or blistering caused by manufacturing defects (not improper cleaning).

What Is Not Covered

This warranty does not cover the following:

• Normal wear and tear — including natural finish discoloration over time, loss of gloss, mineral deposits, limescale, and corrosion caused by hard or aggressive water conditions.
• Improper installation — damage caused by installation not performed in accordance with the provided instructions, or by an unqualified installer.
• Misuse, abuse, or accidental damage — damage caused by accident, impact, misuse, alteration, or neglect.
• Improper cleaning products (will void finish warranty) — cleaning products containing abrasives, acid, chlorine, bleach, alcohol, or other organic solvents may damage, crack, or discolor the finish and will void the finish warranty. Please clean with a soft cloth, mild soap, and water only.
• Use of non-Grandjoy® parts — damage caused by repair or modification using third-party or non-genuine replacement parts.
• Labor, installation, and shipping costs — Grandjoy® is not responsible for labor charges or costs incurred in installation, removal, or reinstallation, nor for shipping or handling fees.
• Incidental or consequential damages — indirect, incidental, or consequential losses arising from product failure (e.g. water damage to property).
• Acts of nature — damage caused by freezing, fire, flood, earthquake, or other natural events.
• Non-original purchasers — this warranty applies only to the original consumer purchaser and does not transfer to subsequent owners.
• Unauthorized sellers / as-is products — products purchased through unauthorized channels or sold "as is" are not covered.
• Consumables and non-Grandjoy® accessories — filters, batteries, and other consumable items, as well as accessories not manufactured by Grandjoy®.

Remedies

If a covered defect is confirmed within the applicable warranty period, Grandjoy® will, at its option, take one of the following actions:

• Provide replacement parts at no charge (e.g. cartridge, seals) to restore the product to proper working condition.
• Provide a replacement product at no charge. Replacement products may be new or refurbished, at Grandjoy's discretion.
• Issue a refund of the original purchase price if repair or replacement is not available — applicable to refund requests submitted within 30 days of the original delivery date.

How to Make a Claim

To request warranty service, please contact Grandjoy® Customer Support and follow the steps below:

1. Contact us — email support@grandjoyhome.com or call +1 (888) 969-6880 and describe the issue.
2. Submit required information — original proof of purchase (invoice / order number); product model number and description; date and location of installation; clear photos or video of the defect.
3. Review — our team will review your claim and assess whether it qualifies under warranty.
4. Resolution — once approved, we will advise on the resolution: replacement parts, product replacement, or refund where applicable.

Limitations of Liability

To the maximum extent permitted by law, this warranty replaces all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Grandjoy® is not liable for any special, incidental, or consequential damages arising from the use of, or inability to use, the product.

Some states, provinces, or countries do not allow these exclusions or limitations, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

Warranty Registration & Transfer

• Registration card included — every product ships with a warranty registration card. Scan the QR code to visit our warranty registration page, complete the registration, and you will receive a confirmation email — your warranty record is then officially registered.
• Registration window — registered products receive faster, more personalized warranty support. If registration is not completed, your warranty remains valid provided you can present your original proof of purchase.
• Original purchaser only — this warranty applies only to the original consumer purchaser and is non-transferable. It does not pass to subsequent owners of the product or the property.

Care & Maintenance

Proper care extends product life and keeps your warranty valid.

• Daily cleaning — wipe with a soft cloth, warm water, and mild soap. Dry with a clean cloth after each use.
• Avoid harsh chemicals — never use cleaning products containing abrasives, acids, chlorine, bleach, alcohol, or organic solvents — these will damage the surface finish and void the finish warranty.
• Inspect periodically — check connections regularly for signs of leaks. Contact us promptly if any issue is found.
• Genuine parts only — use only Grandjoy® genuine replacement parts. Using third-party parts will void the warranty.

Still Need Help?

Our customer support team is ready to assist with any warranty questions.