Privacy policy

We take your privacy seriously. This Privacy Policy explains what information GrandJoy ("we," "us," or "our") collects when you visit grandjoy.com or shop with us, why we collect it, how we use and protect it, and the choices and rights you have.

Section 01

Information We Collect

"Personal Information" means any information that identifies you as an individual, plus other information we associate with it. We collect:

Information You Provide to Us

  • Account details — username and password, and details such as your name, street address, phone number, and email address.
  • Content you post — comments, photos, or videos you submit in public areas of our Site, and your social media identifier if you contact us via social media.
  • Communications — information you share when you contact us by email, social media, or customer service.
  • Payment information — billing details needed to process your purchase. Payment card information is collected and processed by our PCI-DSS compliant third-party payment processors, and GrandJoy does not store your full credit card number.

Information Collected Automatically

  • Device and usage data — IP address, browser type, internet service provider, referring/exit pages, and date/time stamps, collected through cookies, log files, and similar technologies (see "Cookies & Tracking Technologies" below).

Section 02

How We Collect Information

  • Directly from you when you register, place an order, post content, or contact us.
  • Automatically as you browse, through cookies, log files, web beacons, tags, and pixels.
  • From third parties such as social media platforms and our advertising or analytics partners.

Section 03

How We Use Your Information

We use Personal Information, as permitted by law, to:

  • Respond to your inquiries and fulfil your requests;
  • Send administrative information about your account, orders, purchases, and returns;
  • Communicate with you about orders, services, promotions, programs, contests, and accounts;
  • Tell you about our brands, products, promotions, and events (marketing);
  • Personalize and improve your experience with our products and services;
  • Run analytics and quality control to improve our products, services, and customer experience;
  • Detect, prevent, and respond to fraud, abuse, and security issues;
  • Administer surveys, sweepstakes, contests, rewards, and social-sharing features.
Where required by law, we send marketing communications only with your consent, and you can opt out at any time (see "Your Privacy Rights & Choices" below).

Section 04

How We Share Information

We do not sell your Personal Information for monetary value. We may share certain information — such as your device identifiers and browsing activity — with advertising partners (such as Meta, Google, and TikTok) for cross-context behavioral advertising, which helps us show you more relevant ads. You can opt out of this sharing at any time by visiting www.aboutads.info/choices or through our Cookie Preferences tool.

  • Service providers who perform services for us (payment processing, shipping, IT, customer support, marketing), bound by confidentiality obligations.
  • Legal and safety — to comply with the law, enforce our terms, or protect the rights, property, or safety of our users and others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets.
  • Advertising and analytics partners — to measure ad performance and deliver interest-based advertising (e.g. Meta, Google Ads, TikTok). You can opt out at any time.
  • Affiliates and promotional or strategic partners, for the purposes described in this policy.

Section 05

Cookies & Tracking Technologies

  • Cookies — small data files placed on your device, often with an anonymous unique identifier.
  • Log files — record actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels — record how you browse the Site.
  • Advertising tags — help us understand whether a purchase resulted from an ad, so we can measure ad effectiveness.
  • Session recording tools — we may use tools that record anonymized user interactions (clicks, scrolling, mouse movement) on our Site to improve usability and page performance.
Since we do not currently share your information for cross-context behavioral advertising, no dedicated opt-out is required. You can manage cookies through your browser settings at any time.

Section 06

Data Storage, Security & Retention

We maintain appropriate administrative, technical, and physical measures to protect your Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted to us or stored on your device.

We retain your Personal Information only for as long as necessary to fulfil the purposes in this policy. For example, we retain order and transaction records for 7 years to meet tax and accounting obligations, and account information for as long as your account remains active. We may retain information for a longer period where required by law.

Section 07

Your Privacy Rights & Choices

  • Access, update, correct, or delete the Personal Information we hold about you.
  • Opt out of marketing — click "unsubscribe" in any marketing email, reply "STOP" to a marketing text, or update your preferences in your account. You may still receive important administrative messages about your account or orders.
  • Withdraw consent at any time for legitimate reasons; note that some products or services may then be unavailable to you.
  • Do Not Sell or Share My Personal Information — submit a request through the link in "Contact Us" below or via our website footer.

Section 08

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know and access — request that we disclose the categories and specific pieces of Personal Information we have collected about you, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Delete — request that we delete Personal Information we have collected from you.
  • Correct — request that we correct inaccurate Personal Information.
  • Limit the use of sensitive Personal Information. We do not process Sensitive Personal Information for the purpose of inferring characteristics about you.
  • Non-discrimination — you will not receive discriminatory treatment for exercising any of these rights.
  • Opt out of the sale or sharing of your Personal Information.
We will respond to requests within the time required by law (generally 45 days, with a possible extension). To process your request, we may need to verify your identity — for example, by confirming the email address associated with your order.

Section 09

Other U.S. States

Residents of certain other U.S. states (for example Virginia, Colorado, Connecticut, and Utah) may have similar rights to access, correct, delete, and opt out.

To exercise any of these rights, contact us using the information in "Contact Us" below; we will verify your request and respond as required by law.

Section 10

Children's Privacy

Our Site is not directed to children, and we do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us Personal Information, please contact us using the information in "Contact Us" below and we will take appropriate steps to delete it.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above, and for material changes we'll provide a more prominent notice as required by law.

Your continued use of the Site after an update means you accept the revised policy.

Our Site may link to other websites we don't own or control. We're not responsible for their content or privacy practices, so we encourage you to read their privacy notices.

Section 12

Contact Us

If you have questions, requests, or concerns about this policy or your Personal Information, contact us:

Email: support@grandjoyhome.com
Tel: +1-888-969-6880
Hours: Mon to Sun: 9:00–17:00 (PST)